Refund Policy

Thank you for purchasing our syringe carry cup! To protect your rights and provide a superior shopping experience, we have established the following return and refund policy. Please read this policy carefully before placing your order to understand your rights and obligations.

I. 7-day Appreciation Period (Hesitation Period)
Applicable scope: Our company complies with the 7-day appreciation period stipulated by the Consumer Protection Law (starting from the day after you receive the goods, including holidays).

Notes: The appreciation period is not a “trial period”. To apply for a return, the returned goods must be in brand new condition and the packaging must be intact (including the product itself, original packaging box, inner packaging, syringe, accessories, tag, and accompanying documents, etc.).

II. Situations Not Acceptable for Return
Based on personal hygiene safety and the integrity of the product, if any of the following situations occur, returns will not be accepted:

Used or cleaned: The product has been used, cleaned, or used to hold beverages, or has left an odor or scratches.

Damaged packaging or lost: The original packaging, outer box, accessories, or syringe are damaged or incomplete.

Exceeding the appreciation period: From the day you signed for the goods, it has exceeded 7 days.

Manually damaged: Due to improper storage by the consumer, dropping, or collision causing damage or deformation of the product.

III. Handling Defective Products and Incorrect Shipping
If the received product has defects (such as cracked cup body, severe leakage, missing accessories) or does not match the ordered item:

Application period: Please take photos to document and contact us through the customer service channel within 48 hours after receiving the product.

Processing method: After confirmation by the customer service, we will bear the return shipping costs and will handle a free exchange or full refund for you.

IV. Refund Instructions
Refund process: Once we receive the returned goods and complete the inspection without error, we will process the refund within 7 to 14 working days.

Refund method:

Credit card payment: The funds will be directly debited to the original payment credit card (the actual deposit time depends on the operation days of each card-issuing bank).

ATM transfer / Supermarket payment: Please provide your correct transfer account number (the account name must match the orderer) when applying for the return. We will transfer the funds to your designated account.

Freight refund: If the original order enjoyed free shipping, and the refund amount is deducted due to the return not reaching the free shipping threshold, the refund amount will be reduced by the original shipping cost.

V. Return Application Process
Contact customer service: Please use the official customer service email or official LINE account to provide your order number and reason for return.

Product packaging: Please package the product along with the complete packaging to avoid secondary damage during transportation.

Return the product: Follow the instructions of the customer service to return the product to the designated address or wait for the logistics personnel to collect it.